Terms of Service

By purchasing, downloading, installing, or using Cüe, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Mikhail Eremeev ("Developer," "we," "us," or "our") governing your access to and use of the Cüe software application and related services (collectively, the "Software").

By purchasing, downloading, installing, or using the Software, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not purchase or use the Software.

2. License Grant

Subject to your compliance with these Terms and payment of the applicable license fee, the Developer grants you a limited, non-exclusive, non-transferable, non-sublicensable, perpetual license to install and use Cüe on one (1) macOS device that you own or control, for your personal, non-commercial use.

License Activation: Your license is activated via a unique license key issued through Polar.sh, our payment processor. The license key is limited to one (1) active device at a time.

License Transfer: You may transfer your license to a different device by deactivating the current device through your Polar.sh customer portal or contacting support. Only one active activation is permitted at any time.

3. License Restrictions

You may NOT:

• Copy, modify, adapt, translate, or create derivative works based on the Software
• Sell, resell, sublicense, rent, lease, or otherwise distribute the Software or license keys to third parties
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software, except to the extent expressly permitted by applicable law
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Software
• Share your license key with others or use a license key issued to another person
• Use the Software for any unlawful purpose or in violation of any applicable law, regulation, or government rule
• Use the Software in connection with any illegal activity, including but not limited to copyright infringement, fraud, or harassment
• Circumvent, disable, or otherwise interfere with security-related features or license verification mechanisms

4. Intellectual Property Ownership

The Software, including all intellectual property rights therein (including but not limited to copyrights, trademarks, trade secrets, and patents), is and shall remain the exclusive property of Mikhail Eremeev. These Terms do not grant you any ownership rights in the Software — only the limited right to use the Software as expressly permitted herein.

All trademarks, service marks, trade names, and logos associated with Cüe are trademarks or registered trademarks of Mikhail Eremeev. You may not use these marks without prior written permission.

5. Payment & Pricing

Payment Processor: All payments are processed by Polar.sh ("Polar"), our Merchant of Record. By purchasing Cüe, you agree to Polar's Terms of Service and Privacy Policy.

Pricing: Cüe is offered at multiple price tiers ($19 Backer, $39 Champion, $79 Legend). All tiers include identical software functionality. Price differences reflect your voluntary support level and presence on The Wall of Legends.

Taxes: Polar.sh acts as Merchant of Record and handles all applicable VAT, GST, and sales tax calculation, collection, and remittance. The price you see at checkout includes all applicable taxes.

Payment Authorization: By completing a purchase, you represent that you are authorized to use the payment method you provide and that you authorize us (via Polar) to charge your payment method for the total amount.

6. Digital Delivery

Instant Delivery: Cüe is a digital product delivered electronically. Upon successful payment, you will immediately receive:

• A license key via email from Polar.sh (no-reply@polar.sh)
• Access to download the Software from GitHub Releases or via link in your purchase email
• Access to your Polar.sh customer portal for license and download management

Delivery Acknowledgment: By completing your purchase, you acknowledge and agree that:

• Digital delivery is instant and irrevocable
• You waive any right of withdrawal or cancellation that might otherwise apply under consumer law
• The license key is delivered immediately upon payment confirmation

7. Refund Policy

All Sales Final: Due to the digital nature of the Software and instant delivery of license keys, all sales are final. We do not offer refunds, returns, or exchanges except as expressly provided in these Terms.

Exceptions: Refunds may be granted at our sole discretion in the following circumstances:

• Technical Issues: Cüe fails to function on supported hardware (MacBook, Apple Silicon, macOS 14+) and we are unable to resolve the issue within 7 days of support contact. Note: Devices without a notch are supported via "Floating Mode".
• Unauthorized Purchase: You provide evidence that the payment was made without your authorization
• Duplicate Purchase: You accidentally purchased the same tier multiple times

Polar.sh Refund Rights: Notwithstanding our "all sales final" policy, Polar.sh (as Merchant of Record) reserves the right to issue refunds within 60 days of purchase at their discretion to prevent chargebacks. If Polar issues a refund, your license key will be revoked and access to the Software will cease.

Refund Requests: To request a refund, open an issue on our GitHub community repository with your purchase email address, Polar order ID, and description of the issue. We will respond within 1–2 business days.

Chargebacks: If you initiate a chargeback through your payment provider without first contacting us, you agree to: (i) immediately repay us the full amount charged, (ii) pay all reasonable costs incurred in collecting the debt (including legal fees), and (iii) forfeit your license immediately.

8. Updates & Support

Free Updates: Your license includes free updates within the same major version (e.g., from 1.0 to 1.x). We reserve the right to release future major versions (e.g., 2.0) as separate paid products.

Update Delivery: Updates are delivered via GitHub Releases or in-app updater. You are responsible for installing updates to maintain functionality.

Support: We provide community support through our GitHub community repository. We aim to respond within 1–2 business days. Support is provided in English only.

No Guaranteed Features: We may add, modify, or remove features at our discretion. We do not guarantee that any specific feature will be included in future updates.

9. System Requirements

Cüe requires:

• Hardware: MacBook (Apple Silicon recommended). Note: All MacBooks are supported. Models without a notch can use "Floating Mode" to position the prompter anywhere.
• Operating System: macOS 14 (Sonoma) or later
• Internet: Required for license verification and updates

No Compatibility Guarantee: We do not guarantee compatibility with future macOS versions or hardware. We will make reasonable efforts to maintain compatibility but reserve the right to discontinue support for older versions.

10. Disclaimer of Warranties

AS-IS Basis: THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

No Guarantees: We do not warrant that:

• The Software will meet your requirements
• The Software will be compatible with all hardware or software
• The Software will be uninterrupted, timely, secure, or error-free
• Defects will be corrected
• The Software is free of viruses or harmful components

Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you.

11. Limitation of Liability

Limitation: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIKHAIL EREMEEV, THE DEVELOPER, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, or business
• Business interruption
• Computer failure or malfunction
• Loss of goodwill
• Cost of substitute software or services

Liability Cap: THE DEVELOPER'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SOFTWARE SHALL NOT EXCEED THE GREATER OF $100 USD OR THE AMOUNT YOU PAID FOR THE SOFTWARE IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Mikhail Eremeev from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Software
• Your violation of these Terms
• Your infringement of any third-party rights
• Your use of the Software in violation of law

13. Termination

By You: You may terminate this agreement at any time by ceasing to use the Software and destroying all copies.

By Us: We may terminate or suspend your license immediately, without prior notice, for:

• Breach of these Terms
• Fraudulent or illegal activity
• License key sharing or unauthorized distribution
• Chargebacks or payment disputes

Effect of Termination: Upon termination, your license rights cease immediately. You must cease all use of the Software and destroy all copies.

14. Export Control

You agree to comply with all applicable export laws and regulations. You may not download, use, or export the Software:

• To any country subject to U.S. trade embargoes or sanctions
• To any person or entity on U.S. government denied lists
• For any purpose prohibited by export laws (including nuclear, chemical, or biological weapons development)

By using the Software, you represent and warrant that you are not located in a sanctioned country and are not prohibited from receiving software under applicable export laws.

15. Dispute Resolution

Informal Resolution: Before filing any legal action, you agree to open an issue on our GitHub community repository and attempt to resolve the dispute informally. We will respond within 30 days and work toward a resolution.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the country of residence of Mikhail Eremeev, without regard to conflict of law principles.

Arbitration Agreement: Any dispute, claim, or controversy arising out of or relating to these Terms or the Software shall be resolved by binding arbitration administered by the relevant arbitration body in the jurisdiction where the Developer resides. The arbitration shall be conducted by one arbitrator in the English language.

Class Action Waiver: YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY, NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION.

Small Claims Exception: Notwithstanding the above, either party may bring a claim in small claims court if the claim qualifies for small claims court and is brought on an individual basis.

Injunctive Relief: Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.

16. Privacy

Your use of the Software is also governed by our Privacy Policy, which is incorporated by reference. Please review our Privacy Policy to understand our data practices.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Email notification for significant changes (optional)

Your continued use of the Software after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using the Software and terminate your license.

18. Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. Any attempted assignment without consent is void. We may assign our rights under these Terms without restriction, including in connection with a sale of assets, merger, or other business transfer.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the Developer.

21. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and End User License Agreement, constitute the entire agreement between you and the Developer regarding the Software and supersede all prior or contemporaneous agreements, representations, and warranties.

Contact Information

Questions about these Terms? Contact us at:

Related Legal Documents

Please read these related policies to understand your rights and obligations:

• Privacy Policy — How we handle your personal data
• Refund Policy — Our refund terms and exceptions
• End User License Agreement (EULA) — Software license terms
• Cookie Policy — How we use cookies and analytics
• DMCA & Copyright Policy — Copyright infringement procedures
• Accessibility Statement — Our accessibility commitments